Accessibility Compliance and Non-Discrimination Policy
Our Commitment
Flowers Valley is fully committed to providing an accessible digital experience for all customers, including those with disabilities. Our website is designed and maintained to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We routinely validate our compliance to ensure our digital storefront is accessible.
Effective Communication & Alternative Methods
As a florist, we understand that personal service is the heart of our business. If you encounter any technical difficulty using this website, or if you prefer to speak with a human, we provide full access to our products and services via telephone and email.
Any transaction that can be completed on this website can also be completed with our staff directly. We are happy to describe arrangements, process payments, and schedule deliveries over the phone.
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Direct Phone Line: (707) 893-9581
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Email Support: shop@theflowersvalley.com
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Support Hours (PST):
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Monday – Friday: 10:00 am – 6:00 pm
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Saturday: 11:00 am – 4:00 pm
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Sunday: Closed
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Third-Party Tools
Our website may utilize third-party tools (such as payment processors, maps, or social media feeds) to enhance the user experience. While we select vendors who support accessibility, Flowers Valley cannot control the code of external platforms. If a third-party tool creates a barrier, please contact us immediately so we can facilitate your order through alternative means.
Resolution of Concerns & Good Faith usage
We take accessibility seriously. In the unlikely event that you encounter a barrier on our site:
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Notification: We request that users contact us at (707) 893-9581 or shop@theflowersvalley.com to describe the issue.
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Prompt Resolution: We are committed to addressing accessibility defects promptly.
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Good Faith: This website is provided for the purpose of ordering flowers and related goods. We reserve the right to challenge claims regarding accessibility that are not based on a genuine attempt to access our goods or services, or where equitable alternative access (via phone) was available but ignored.
